On 1 April 2020 we reached our fourth anniversary in the midst of an international health crisis. Many of our customers, colleagues and friends are working hard to fight the pandemic. The COVID-19 pandemic shows yet again the importance of laboratory services for public health and clinical care: the laboratories are the eyes and ears of the early warning system, laboratory results are at the basis of epidemiological investigations, and they are crucial for proper patient care. You can find a summary of our activities over the past year in our newsletter. We will continue to do our best to assist laboratories, laboratory workers and governments worldwide to fulfill this crucial role. If there is anything with which we can help you, please let us know.